Which approach describes keeping peace by complementing the other party to obtain goals?

Which approach describes keeping peace by complementing the other party to obtain goals?

• A. Competing/Coercing
• B. Smoothing
• C. Feeling
• D. Manifest Conflict

Answer: (B)

Smoothing is a conflict-management approach that keeps the peace by emphasizing agreement and downplaying differences. It involves complementing the other party—agreeing with them on important points and yielding on less critical issues—to help both sides move toward shared goals. This style reduces defensiveness, preserves the relationship, and creates a cooperative environment that makes it easier to achieve outcomes without a win-lose confrontation. The alternative of pushing your own goals can escalate conflict, while the other options don’t focus on maintaining harmony or on aligning with the other party to reach goals.

Smoothing is a conflict-management approach that keeps the peace by emphasizing agreement and downplaying differences. It involves complementing the other party—agreeing with them on important points and yielding on less critical issues—to help both sides move toward shared goals. This style reduces defensiveness, preserves the relationship, and creates a cooperative environment that makes it easier to achieve outcomes without a win-lose confrontation. The alternative of pushing your own goals can escalate conflict, while the other options don’t focus on maintaining harmony or on aligning with the other party to reach goals.